At Naqsh-e-Dilkash, every piece is crafted with care, precision, and emotional resonance. We value your trust and strive to ensure your experience is as beautiful as the products we create.
🔄 Returns
- We accept returns within 7 days of delivery for eligible items.
- To qualify, items must be:
- Unused and in original condition
- Returned in original packaging
- Accompanied by proof of purchase
Note: Customized or personalized items (e.g., name plaques, laser-cut gifts) are non-returnable, unless damaged or defective.
💸 Refunds
- Once your return is received and inspected, we’ll notify you via email or WhatsApp.
- If approved, your refund will be processed within 5–7 business days via your original payment method.
- Shipping charges are non-refundable, unless the return is due to our error.
📦 Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Please contact us within 48 hours of delivery.
- Send clear photos of the item and packaging to help us resolve the issue quickly.
- We’ll offer a replacement or full refund, depending on your preference.
📬 How to Initiate a Return
Reach out to our support team via:
- WhatsApp: 0324-638019 / 0314-9818079
- Email: contact@naqshedilkash.pk
- Include your order number, item details, and reason for return.
🧡 Our Promise
We’re here to make sure every Naqsh-e-Dilkash creation brings joy to your space. If something doesn’t feel right, we’ll do our best to make it right.